Answers to common platform questions.

Ahidaho supports mobile money (KKiaPay-powered) and cash on delivery, based on order eligibility and seller configuration.

Yes. Every order moves through structured statuses from confirmation to final delivery, and the rider scans a one-time QR / code at handoff so you always know exactly when your order has arrived.

You can report issues through support and follow the refund and return policy workflow at /legal/refund.

Submit your seller application, complete identity verification, and publish your catalogue after approval.

Payout cycles and balances are managed through seller payout flows with visible settlement records. You only receive funds for deliveries confirmed at handoff.

Sellers must maintain accurate listings, timely fulfilment, and compliance with the Seller Agreement at /legal/seller-agreement.

Riders accept a task, confirm pickup, update in-transit status, and confirm final delivery. Each step is recorded with timestamps and traceable events.

Identity and operational documents are required according to the rider onboarding policy. Details are listed on the For Riders page.

Timeliness, completion rate, and operational compliance are tracked through platform workflows that stay fair, transparent, and reviewable.

Ahidaho is built and operated by Ayiha Labs, based in Cotonou, Bénin.

Legal pages are available under /legal, including terms, privacy, delivery, cookies, refund, acceptable use, and the seller / rider agreements.

The current priority is reliable execution, trust, and clear logistics operations across Bénin before wider expansion in West Africa.