Legal

Privacy Policy

How we collect, use, and protect your personal data

Last updated · 2026-10-04

The French version of this document is the legally binding version. This English translation is provided for convenience only.

1. Introduction

Ayiha Labs ("we", "us", "our") operates the Ahidaho platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use the Platform, whether through the website at ahidaho.com or the Ahidaho mobile application for Android and iOS.

This policy complies with the Republic of Benin's Data Protection Law (Loi n° 2009-09) and is subject to oversight by the APDP (Autorité de Protection des Données à caractère Personnel).

2. Data We Collect

We collect the following categories of personal data:

Identity Data

Full name, phone number, email address, profile photo, identity documents (for verification)

Account Data

Account credentials, role preferences, language settings, notification preferences

Transaction Data

Order history, payment records, delivery addresses, product reviews

Photo and Camera Data

Photographs you choose to provide: product listing photos, photographs attached to a return request, and delivery proof photographs taken by Riders at pickup and drop-off. The mobile application opens your camera or photo library only at the moment you choose to add a photograph.

Location Data

Delivery addresses, city and neighbourhood data, and precise device location. In the mobile application, precise location is collected only while the app is open and only for Riders on an active delivery, so that the Buyer and the Seller can see the parcel is on its way. It is never collected in the background.

Device & Technical Data

Device type and model, operating system, browser, IP address, session data, application version, push notification tokens, and crash and performance diagnostics.

3. Mobile Application Permissions

The Ahidaho mobile application asks for the following device permissions. Each is requested at the moment the feature that needs it is used, each can be refused, and each can be withdrawn later in your device settings. Refusing a permission disables only the feature that depends on it.

Camera

Photographing a product while you list it, photographing an item for a return request, and, for Riders, scanning the handoff code at pickup and drop-off. Audio is never recorded.

Photo library

Choosing an existing photograph to attach to a product listing or a return request. We receive only the photographs you select, never the rest of your library.

Location, while using the app

Showing a Rider's position to the Buyer and the Seller during an active delivery. The application requests "while using" access only. It does not request, and cannot collect, location in the background.

Notifications

Order status, delivery updates and payment confirmations. Notifications can be turned off in your device settings without affecting the rest of the application.

4. How We Use Your Data

We process your personal data for the following purposes:

Providing and operating the Platform
Processing orders and facilitating deliveries
Verifying user identities and preventing fraud
Communicating order updates and platform notifications
Improving our services and user experience
Complying with legal obligations
Resolving disputes and enforcing our Terms
Diagnosing crashes and improving the stability of the mobile application
Sending you news about the Platform, including our newsletter (see section 6)

5. Legal Basis for Processing

We process your data based on: contractual necessity (to provide our services), legitimate interest (to improve and secure the Platform, and to send account holders news about it, which you can object to at any time by unsubscribing), consent (for precise location during deliveries, through the permission the mobile application requests, and for Meta's advertising cookies on the website, through our cookie banner), and legal obligation (tax and regulatory compliance).

If you have an Ahidaho account, we send you news about the Platform: a newsletter about once a month and, from time to time, information about new features, offers or Sellers. It reaches you by email, and sometimes also as a notification on the Platform.

What we use

Your email address, your first name so the message can greet you, your language so you receive the version you read, and your account type (Buyer, Seller or Rider) so that, for example, news meant for Sellers reaches Sellers.

Why we can write to you

We send this news to account holders on the basis of our legitimate interest in keeping the people who use Ahidaho informed about it. You can object at any time, free of charge, by unsubscribing.

How to unsubscribe

Every newsletter has an unsubscribe link at the bottom, and many email apps also show an Unsubscribe button next to the sender. It takes effect immediately and can be undone from the same page. You can also write to us at admin@ahidaho.com. Unsubscribing stops newsletters and offers, both by email and as notifications on the Platform. The messages you need to use your account continue: sign-in codes, order and delivery updates, payment confirmations, and notice of important changes to our Terms or to this policy.

Opens and clicks

For some newsletters, we measure whether the email was opened and whether its links were clicked. To do this, the email contains a tiny image, and its links pass briefly through Ahidaho before taking you to the page. For each recipient of that newsletter, we record when the email was first opened, when a link was first clicked, and how many clicks there were. We use this only to learn which news is useful, and we never share it. The figures are approximate, because some email apps load images automatically and others block them. You can prevent open measurement by turning off automatic image loading in your email app. Clicks are counted only when you choose to click a link in that newsletter. Unsubscribing stops both.

Invitations

If our team invites you to join Ahidaho, we use your email address only to send that invitation, which expires after 30 days. It contains an unsubscribe link, and once you use it we will not invite you again.

Your unsubscribe stays on record

When you unsubscribe, we keep your email address, the date and, if you chose to give one, your reason, on a do-not-email list. We keep it even if you later delete your account or were never a user, because it is the only way to be sure we never write to that address again. If you resubscribe, your address is removed from the list.

We never sell your email address, and we never share it with advertisers.

8. Third-Party Services We Use

We rely on a small number of external providers. Each receives only what its purpose requires. Apart from Meta, described below, none is permitted to use your data for its own purposes:

FeexPay

Payment collection and Seller payouts. Receives the phone number and the amount needed to process a mobile money transaction. Mobile money operators receive what the payment itself requires.

Sentry

Crash and error diagnostics for the mobile application and the website. Receives the error, the device model, the operating system and the application version. Personal data is stripped on your device before a report is sent: phone numbers, email addresses and authentication tokens are redacted, and no order contents or payment details are included.

Google Firebase Cloud Messaging

Delivery of push notifications. Receives your device's notification token and the content of the notification.

Google Workspace

Delivery of the emails we send you: sign-in codes, order updates and newsletters. Receives your email address, your name where the email uses it, and the content of the email.

Hosting and infrastructure

Our servers and file storage hold the Platform's data under contract and process it only on our instructions.

Meta (Facebook and Instagram)

Measurement of our ads on Facebook and Instagram, and showing our ads to people who have visited the website. Active only on the website, and only if you accept advertising cookies. Receives the address of the public pages you view (home, categories, products, shops, search, cart and information pages), the products you view or add to your cart (identifier, name, price and quantity), the addressof the page you came from, your IP address, information about your browser and device, and an identifier stored in a cookie. No information is sent to it from sign-in, account, order, payment, selling or delivery pages. Meta uses this information under its own privacy policy (facebook.com/privacy/policy) and may link it to your Facebook or Instagram account if you have one. You can withdraw your consent at any time through the "Cookie settings" link at the bottom of every page.

The Ahidaho mobile application contains no advertising SDKs and no third-party analytics or tracking SDKs. We do not sell your personal data. We share it for advertising only with Meta, only from the website, and only if you have accepted.

9. Data Retention

We retain your personal data for as long as your account is active, plus a reasonable period for legal, tax, and dispute resolution purposes. Transaction records are retained for 5 years as required by OHADA accounting standards.

You may request deletion of your account and associated data at any time, subject to our legal retention obligations.

Records of the newsletters and notifications sent to you, and whether a newsletter was opened, are kept while your account exists. When your account is deleted, they no longer contain your name or email address. The do-not-email list described in section 6 is kept separately.

10. Your Rights

To exercise these rights, contact us at admin@ahidaho.com. We will respond within 30 days.

Under Benin's data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Unsubscribe from our newsletter at any time, using the link in any newsletter
Data portability (receive your data in a structured format)
Withdraw consent at any time

11. Deleting Your Account and Your Data

You can delete your Ahidaho account at any time. There are three routes:

1In the mobile application: Account, then Delete account.
2On the website: Account settings, then Delete account.
3By email to admin@ahidaho.com, from the email address or with the phone number on your account.

Requesting deletion signs you out of every device immediately and revokes your sessions and trusted devices. The request then waits 30 days, and signing back in during that period cancels it. This grace period exists so that a request made by mistake, or by someone who borrowed your phone, can be undone.

At the end of the 30 days your name, email address, phone number, profile photo, saved delivery addresses and device tokens are erased permanently, and the account can never be signed into again. Orders, returns and payouts are kept without you attached to them: they are financial records that also belong to the Seller and the Rider, and Benin tax and consumer-protection rules require them to be retained for five years under OHADA accounting standards. Each order keeps the delivery details captured at the time it was placed, because those are part of the record of the transaction itself.

At the same moment, the records of emails we sent you lose your name and email address, and your in-app notifications are deleted. The one exception is the do-not-email list: if you unsubscribed from our newsletter, your email address stays on it so that we never write to it again.

12. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

You are responsible for keeping your account credentials secure and notifying us immediately of any suspected breach.

13. Cookies & Tracking

We use essential cookies for authentication and session management. On the website, and only if you accept them, Meta also sets advertising cookies (see section 8). For details on our cookie usage, please refer to our Cookie Policy.

Some newsletters contain a tracking image and tracked links. They are described in section 6 and in our Cookie Policy.

To know how many people visit the website and where they come from, we count page views ourselves, without cookies and without storing anything on your device. For each page we record its address, the website or campaign link that brought you, and the type of device. To count each visitor once a month without recognising them, your IP address and browser are turned into a code using a secret key that changes every month; the code is never linked to your identity and is deleted within three days at the latest. We keep only the resulting totals. This measurement relies on our legitimate interest in knowing the website's audience. It does not apply in the seller and rider workspaces.

14. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor, we will promptly delete it.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or Platform notification. The "Last updated" date at the top of this policy indicates when it was last revised.

16. Contact Us

For privacy-related inquiries, contact us at:

If you have questions about this policy, contact us at

admin@ahidaho.com · support@ahidaho.com

Ayiha Labs · Ahidaho · Republic of Benin · Cotonou, Benin · RCCM RB/COT/26 A 116194